Privacy that is clear, useful, and respectful.

This policy applies to information collected through phoria.com and related PHORIA checkout, account, support, and marketing experiences. In this policy, "PHORIA," "we," "us," and "our" refer to PHORIA.

We collect information you choose to provide and information needed to operate the store. This may include your name, email address, phone number, billing and shipping address, order notes, account password, product selections, cart contents, subscription selections, order history, payment status, support messages, and marketing preferences. We also collect technical information such as device, browser, pages viewed, referral source, approximate location derived from your device or network, and interactions with site features.

PHORIA uses WooCommerce and WordPress to manage products, customers, orders, subscriptions, shipping details, and account records. When you place an order, your checkout details are sent to our WooCommerce store so we can process, fulfill, support, and document the purchase.

Card and wallet payments are processed by Square. PHORIA does not store your full card number or raw payment credentials in our application database. Square may receive payment tokens, buyer email, billing address, transaction amount, location ID, receipt information, and other details needed to authorize, process, prevent fraud, and document payment transactions.

If you choose a subscription, we store subscription details such as product, quantity, billing interval, discount, shipping method, renewal status, and related order records so we can manage recurring orders and customer support.

We use information to operate the site, save cart and checkout progress, process payments, calculate shipping, create and manage accounts, fulfill orders, manage subscriptions, send transactional emails, provide customer support, prevent fraud and abuse, improve products and site performance, comply with legal and tax obligations, and send marketing communications if you opt in or where otherwise permitted by law.

We use cookies, local storage, session storage, and similar browser technologies to keep you signed in, remember cart contents, preserve checkout form progress during a session, support checkout security, and understand site usage. For example, the site stores cart data in local storage, temporary checkout form data in session storage, and account sessions in a secure HTTP-only cookie. You can control cookies through your browser settings, but disabling them may prevent cart, account, or checkout features from working correctly.

We share information with service providers only as needed for them to provide services to PHORIA or to you. These providers may include WooCommerce and WordPress hosting or plugins, Square payment services, shipping-rate and fulfillment services, email and support tools, analytics or performance tools, and Google Maps Places for address autocomplete when enabled. These providers process information under their own terms and privacy practices.

If you sign up for emails or leave the marketing opt-in selected at checkout, we may send product updates, recovery tips, and offers. You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting [email protected]. We will still send transactional messages such as order confirmations, account notices, shipping updates, subscription notices, password reset emails, and support responses.

We keep information for as long as reasonably necessary to provide the site, fulfill orders, maintain accounts, support subscriptions, resolve disputes, prevent fraud, enforce agreements, and meet legal, accounting, tax, and operational requirements. Retention periods vary depending on the type of information and the reason we hold it.

We use reasonable administrative, technical, and organizational safeguards designed to protect customer information. No website, payment system, or transmission method is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account password confidential and for contacting us if you believe your account or order information has been misused.

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain processing of your personal information. You may also have rights to opt out of certain marketing or targeted advertising practices. To make a request, contact [email protected] and include enough information for us to verify and respond to the request.

PHORIA is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact [email protected] so we can review and take appropriate action.

We may update this Privacy Policy as our site, services, vendors, or legal requirements change. The updated version will be posted on this page with a new effective date. Questions or requests can be sent to [email protected].